Create Connected, Intelligent Customer Experiences
Microsoft Dynamics 365 Customer Engagement, implemented by TeamGenix
Modern customers expect personalised, connected, and proactive experiences across every interaction.
At TeamGenix, we implement and optimise Microsoft Dynamics 365 Customer Engagement to unify sales, marketing, and customer service into one intelligent platform, helping organisations build stronger relationships and drive predictable revenue growth.
What It Is
We are Microsoft-Certified Dynamics 365 specialists focused on Customer-Centric Digital Transformation.
Using the TeamGenix Predictable Delivery Methodology, we align people, process, and technology to deliver measurable revenue impact and sustainable adoption.
What We Deliver
Sales Transformation
Enable predictable revenue growth.
- Pipeline and opportunity management
- AI-driven sales forecasting
- Guided selling and lead scoring
- Seamless integration with Microsoft 365
Marketing Automation
Deliver personalised, data-driven campaigns.
- Customer segmentation and journey orchestration
- Email and event marketing
- Real-time campaign analytics
- Lead nurturing automation
Customer Service Excellence
Create service experiences that build loyalty.
- Case and ticket management
- Omnichannel engagement
- Knowledge base integration
- SLA tracking and performance dashboards
Unified Customer Data
Build a single source of truth for customer insight.
- Integration with
- Dynamics 365 Finance and Operations
- Real-time data synchronisation
- 360° customer visibility
- Embedded analytics and AI recommendations
AI & Copilot Productivity
Work smarter with embedded intelligence.
- Automated summaries and activity capture
- Predictive insights and recommendations
- Sentiment analysis
- AI-generated content support
Why Organisations Choose TeamGenix
Microsoft CRM Expertise: Certified consultants who understand both customer strategy and platform architecture.
Predictable Delivery: Structured implementation with measurable milestones and transparent governance.
Revenue-Focused Outcomes: We measure success through pipeline growth, improved win rates, and enhanced customer retention.
End-to-End Enablement: From CRM strategy and implementation to optimisation and adoption support.
Results at a Glance
Improved sales forecasting accuracy
Faster response times in customer service
Higher campaign conversion rates
Stronger customer retention and lifetime value
Partner with TeamGenix
Customer relationships are your most valuable asset.
With Microsoft Dynamics 365 Customer Engagement, implemented by TeamGenix, you gain the tools to create consistent, intelligent, and revenue-driving experiences across every touchpoint.