Solving business challenges through Microsoft Dynamics 365, Power Platform and Azure expertise delivered with clarity, governance and predictability.
Managed Platform Services for Microsoft Business Applications D365 Finance & Supply Chain Management (FSCM) and D365 Customer Engagement (CE)
Managed Platform Services for Microsoft Business Applications D365 Finance & Supply Chain Management (FSCM) and D365 Customer Engagement (CE)
Implementing Microsoft business applications is only the beginning. Long-term success depends on how effectively those platforms are operated, governed, secured and evolved over time.
TeamGenix provides a unified, lifecycle-driven and process-aligned approach across Dynamics 365 FSCM, CE and Power Platform, supported through Azure DevOps, Power Platform Admin Center (PPAC) and Microsoft’s Business Process Catalogue.
Our platform management model covers the full operational lifecycle across Microsoft business applications and Azure services, delivering predictable operations, reduced risk and long-term platform sustainability.
Our managed services offering delivers end-to-end operational management and governance across Microsoft business applications and cloud platforms, covering the entire application and platform lifecycle, from steady-state operations to controlled change and optimisation.
TechLMGenix and CloudGenix apply the same platform management framework, lifecycle methodology, and operational governance disciplines. The distinction is platform-specific, not technology-specific.
CloudGenix focuses on applying the same platform management model to Dynamics 365 Customer Engagement (CE).
TechLMGenix focuses on applying the full platform management model to Dynamics 365 Finance and Supply Chain Management (FSCM).
Both service lines deliver identical capabilities, including lifecycle management, environment governance, release coordination, monitoring, security oversight, DevOps governance, Application Lifecycle Management (ALM) and platform maturity improvement, each tailored to the specific needs of its respective Dynamics 365 platform.
Together, they ensure consistent, predictable, and unified operational management across both major Microsoft Dynamics 365 application stacks.
Unified Business Application Lifecycle Management (ALM) Across D365 Finance & Supply Chain Management (FSCM) and D365 Customer Engagement (CE).
We operate a unified ALM framework that supports both Dynamics 365 ecosystems.
FSCM ALM
- X++ extensions
- Deployable packages
- LCS to PPAC transition
- Continuous integration build pipelines
- Automated regression and UAT validation
CE ALM
- Solution-based customisation
- Dataverse schema and data model changes
- Power Apps and plugins
- Automated multi-stage deployments
Cross Platform ALM
- Power Automate
- Logic Apps
- Integration patterns
- Dual-write governance
UnifiedALM Components
- GIT or TFVC version control
- Continuous integration pipelines
- Continuous delivery pipelines
- Automated quality validation
- Work item linking to business processes
PPAC Managed Operating Model for Finance and Operations
Finance and Operations now adopts Power Platform Admin Center (PPAC) as the primary administrative experience.
Key Shifts
- FSCM environments appear alongside CE and Power Platform
- Capacity-based licensing
- Unified administrative roles
- Improved monitoring and integration visibility
Why This Matters
- Unified administration for CE and FSCM
- Pipelines validated against the PPAC lifecycle
- Capacity planning across the full Microsoft application estate
Azure DevOps
Azure DevOps is the core of delivery and operational governance.
FSCM DevOps
- Build deployable packages
- Publish artifacts
- Validate package structure
- X++ continuous integration
- Automated deployments to sandboxes and production
Unified Delivery Framework
The combination of BPC and Azure DevOps provides process aligned delivery and full traceability from requirement to deployment.
The Microsoft Business Process Catalogue (BPC) is used to align delivery with standard processes.
Why the Business Process Catalogue Matters
- Standardised processes across finance, supply chain and customer operations
- Accelerated scoping and estimation
- Configuration and data entity guidance
BPC and DevOps
- Automatic creation of work items
- Unified backlog structure across FSCM and CE
Core Service Capabilities
Proactive Monitoring & Insights
We provide proactive monitoring and visibility across applications, integrations, and cloud services to identify issues early and maintain operational stability.
Business outcome:
Improved platform reliability, reduced downtime, and faster issue detection before business impact occurs.
Continuous platform and application monitoring.
Regular health, performance, and utilisation reporting.
Application insights and operational dashboards.
Proactive and real-time alerts for critical system events.
Release & Environment Management
This ensures changes are tested, traceable, and deployed safely reducing risk and disruption, predictably across all environments, ensuring business continuity while enabling ongoing evolution.
Business outcome:
Reduced deployment risk, safer business change, and faster time-to-value for enhancements.
Managed code deployments and controlled release processes
On-demand environment copies for testing, training, and remediation
Structured release planning aligned to Microsoft update cycles
Full Application Lifecycle Management (ALM) using Azure DevOps
Governance & DevOps Management
All work is governed through Microsoft Azure DevOps, providing full traceability, accountability, and auditability.
Business outcome:
Predictable delivery, controlled scope, and a single source of truth for all platform activity.
Azure DevOps setup, governance, and ongoing administration
Traceable work items, change control, and approval workflows
Structured backlog, defect, and enhancement management
Unified “run and change” backlog for complete transparency
Platform Lifecycle & Maturity Management
Beyond day-to-day operations, TeamGenix actively manages the long-term health and maturity of your platforms.
Business outcome:
Lower total cost of ownership, reduced complexity, and platforms that scale sustainably with the business.
Cost optimisation & technical debt reduction
Platform maturity assessments and health reviews
Roadmap alignment between business change and platform evolution
Controlled technical debt management
Decommissioning of unused apps, flows, reports, and integrations
Alignment to Microsoft release waves and best practices
Security & Compliance
We safeguard your platforms through proactive security management and disciplined governance.
Business outcome:
Reduced risk exposure, stronger audit confidence, and enterprise-grade security posture.
Application and platform security management
Proactive security reviews and compliance check-ups
Access, escalation, and permission governance
Alignment with Microsoft security and compliance standards
Platform & Application Management
TechLMGenix and
CloudGenix provide hands-on management of all core Microsoft components.
Business outcome:
A stable, governed platform ecosystem with reduced vendor risk and operational complexity.
Release compatibility management
Power Platform management (Power Apps, Power Automate, Power BI, Power Pages, Copilot Studio)
Microsoft Dynamics 365 component management (ERP and CRM)
Azure integration and supporting services management
ISV and third-party solution oversight and compatibility management
Change Enablement & Adoption Support
Successful platforms depend on people as much as technology.
TeamGenix supports change enablement as part of managed services – not as an afterthought.
Business outcome:
Higher adoption, stronger ownership, and empowered internal teams.
Business-friendly release and impact summaries
Adoption and usage insights feeding into optimisation backlog
Support trend analysis to improve user experience
Ongoing guidance to reduce dependency on external partners
Account & Relationship Management
Each engagement is supported through structured engagement and clear accountability.
Business outcome:
A trusted, long-term partnership with clear ownership and continuity.
Dedicated technical account management
Microsoft escalation and vendor coordination
Ongoing optimisation and improvement guidance
Strategic input aligned to business priorities
Predictable Platform Management | The TeamGenix Difference
The TeamGenix Delivery Framework works alongside Microsoft’s Business Process Catalogue (BPC), ensuring that all operational governance, backlog management and optimisation activities remain aligned to standardised, end-to-end business processes. This creates a consistent and traceable link between defined business processes, DevOps work items and the ongoing platform operations model.
All services are managed through Microsoft DevOps, ensuring transparency, traceability, and repeatability across incidents, enhancements, and optimisations.
By harmonising people, process, and technology, TeamGenix delivers managed platform services that are predictable, auditable, and sustainable - leaving clients with confidence, clarity, and control.
Business Outcome:
Predictable, well-governed platform operations that reduce risk, control cost, and support continuous business evolution.
Your Platform. Protected. Optimised. Future-Ready.
TechLMGenix and CloudGenix are not traditional support services.
They are strategic platform stewardship offerings, designed to protect your Microsoft investment, enable continuous improvement, and ensure your platforms evolve confidently alongside your business.